Delivery
All orders are sent using an insured, signed-for postal service as follows:
UK DESTINATIONS
Sent by Royal Mail Special Delivery™
Orders received and paid for in full before 1pm (except weekends and Mondays) will be despatched on the same day and should be received by 1pm the following day. If re-sizing is required, then we will advise you by email with a despatch date which could be up to a week later.
Orders received on weekends and Mondays will be despatched on Tuesday at the latest.
Orders received on a Friday and despatched on the same day, will not arrive until Monday as Royal Mail Special Delivery do not guarantee delivery on a Saturday.
INTERNATIONAL DESTINATIONS
Please note: it is not possible to purchase jewellery via the online shop for any destination outside the UK.
To purchase, please email shop@heirloomsjewellery.co.uk and we will advise you of postage costs and arrange to take your payment.
Please note:
Orders cannot be redirected once dispatched
We do not ship to PO Box addresses
We are unable to ship to Africa, Brazil, Cambodia, India, Indonesia, Israel, Lithuania, Pakistan, Republic of Georgia, Russia, South Africa, UAE, Singapore and Turkey.
Customs, Taxes & Duty
Each country has their own legislation regarding customs and taxes. In many countries, antique items (those deemed to be over 100 years old) are exempt from duty and where applicable, we will record your purchase as ‘antique’ on the customs paperwork. However, in some cases, you may be liable to pay local duties and taxes. Please refer to the Customs and Excise section of your country’s government website which will provide guidance on this. Heirlooms are not liable to pay for any import taxes or duties.
Please also note that in some countries, there are restrictions on the importation of some specific items such as Burmese ruby, ivory and some types of horn and shell. For further clarification, please refer to the Customs and Excise section of your country’s government website or contact us for guidance.
